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PRIVACY POLICY

Hawa360

This Privacy Policy describes how Hawa, an Indiana company doing business as Hawa360 ("Hawa360," "we," "us," or "our"), collects, uses, and protects your information when you use our platform at hawa360.com (the "Platform"). By using the Platform, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

Personal Information

Name, date of birth, address, phone number, email address
Payment information (processed securely through our payment processor—we do not store full card numbers)
Account login credentials

Protected Health Information (PHI)

Medical history, current medications, allergies
Health questionnaire and intake form responses
Consultation notes and physician communications
Prescription history
Weekly check-in and monitoring data
Weight, BMI, and other health metrics you provide

Technical Information

IP address, browser type, device information
Pages visited, time spent on Platform, referral source
Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your information to:

Create and manage your patient account
Facilitate telehealth consultations with licensed physicians
Route prescriptions to compounding pharmacies
Process payments and manage subscriptions
Send weekly monitoring check-ins and health reminders
Provide customer support
Comply with legal and regulatory obligations
Improve the Platform and our services

HIPAA AND PROTECTED HEALTH INFORMATION

Hawa360 is a covered entity or business associate subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with HIPAA requirements. Your HIPAA rights include:

Right to access your health information
Right to request corrections to your health information
Right to an accounting of disclosures
Right to request restrictions on certain uses and disclosures
Right to receive a Notice of Privacy Practices

To exercise any of these rights, contact us at info@hawa360.com.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share your information only in the following circumstances.

With Physicians

Your health information is shared with the licensed physician assigned to your care for the purpose of providing telehealth services.

With Pharmacies

Your prescription information is shared with our 503A compounding pharmacy partners solely for the purpose of fulfilling your prescription.

With Service Providers

We work with third-party vendors who assist in operating the Platform (payment processing, SMS/email communications, cloud storage). These vendors are contractually required to protect your information and may only use it to provide services to us.

As Required by Law

We may disclose your information when required by law, court order, or government authority.

In a Business Transfer

If Hawa360 is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.

DATA SECURITY

We take the security of your information seriously. We use:

AES-256 encryption for all stored Protected Health Information
Secure HTTPS connections for all data transmission
Access controls limiting PHI to authorized personnel only
Audit logs tracking all access to health information
Automatic session timeouts for platform security

Despite these measures, no system is completely secure. We cannot guarantee absolute security of your information.

DATA RETENTION

We retain your health information for a minimum of 7 years from your last date of service, or longer if required by applicable law. You may request deletion of your non-health personal information at any time, subject to our legal retention obligations.

COOKIES

We use cookies and similar technologies to operate the Platform, remember your preferences, and analyze usage. You may disable cookies in your browser settings, but some features of the Platform may not function properly without them. We do not use cookies to sell your data to third parties or for behavioral advertising.

CHILDREN'S PRIVACY

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us at info@hawa360.com and we will delete it promptly.

YOUR RIGHTS

Depending on your state of residence, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of certain communications

To exercise any of these rights, contact us at info@hawa360.com. We will respond within 30 days.

THIRD-PARTY LINKS

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a new effective date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

CONTACT US

If you have questions, concerns, or requests related to this Privacy Policy, contact us at: Hawa, d/b/a Hawa360 info@hawa360.com hawa360.com

For questions about this Privacy Policy, contact us at info@hawa360.com