Please read these terms carefully before using the Hawa360 platform and services.
Hawa360
These Terms and Conditions ("Terms") govern your access to and use of the Hawa360 platform, website, and services (collectively, the "Platform") operated by Hawa, an Indiana company ("Hawa," "we," "us," or "our"), doing business as Hawa360. By accessing or using the Platform, you agree to be bound by these Terms.
Hawa360 is a cash-pay telehealth technology platform that connects patients with licensed independent physicians for consultations and compounded wellness medications. Hawa360 is not a medical practice, pharmacy, or insurance provider. All clinical decisions are made solely by the licensed physicians who practice independently through the Platform.
You must be at least 18 years of age to use the Platform. By using the Platform, you represent that you are 18 or older and legally capable of entering into a binding agreement. The Platform is available to residents of states where our physician partners are licensed to practice.
The content on hawa360.com is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Do not disregard professional medical advice or delay seeking it because of something you read on this Platform.
Hawa360 facilitates access to telehealth consultations with independent, licensed physicians. These physicians are independent contractors and are not employees or agents of Hawa360. Hawa360 does not practice medicine and does not interfere with the physician-patient relationship. The physician retains sole discretion over all clinical decisions, including whether to prescribe any medication.
Medications available through the Platform are compounded by licensed 503A compounding pharmacies. Compounded medications are not FDA-approved. They are prepared based on a physician's prescription for an individual patient. Results may vary. Hawa360 does not manufacture, dispense, or distribute medications.
Payment is collected before your telehealth consultation is confirmed. By submitting payment, you authorize Hawa360 to charge your payment method for the amount displayed at checkout.
Certain services are offered on a recurring subscription basis. By enrolling, you authorize Hawa360 to charge your payment method on a monthly basis until you cancel. You may cancel at any time through your patient dashboard or by contacting info@hawa360.com.
Consultation fees are non-refundable once a physician has reviewed your intake or conducted a visit. If a physician determines you are not a candidate for treatment and no visit has occurred, you will receive a full refund. Medication costs are refundable only if the prescription has not yet been transmitted to the pharmacy.
Hawa360 does not bill insurance. All services are cash pay. We may provide a receipt or superbill upon request for your personal records.
Providing false or incomplete information may result in termination of your account and could affect your health and safety.
The Platform is not designed for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not use the Platform to seek emergency care.
Your health information is protected in accordance with our Privacy Policy and applicable law, including the Health Insurance Portability and Accountability Act (HIPAA). By using the Platform, you consent to the collection, use, and disclosure of your health information as described in our Privacy Policy.
All content on the Platform, including text, graphics, logos, and software, is the property of Hawa or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. You may terminate your account at any time by contacting info@hawa360.com.
THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. HAWA360 DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. USE OF THE PLATFORM IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAWA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID TO HAWA360 IN THE 90 DAYS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless Hawa, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the Platform, your violation of these Terms, or your violation of any rights of another party.
These Terms are governed by the laws of the State of Indiana, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Indiana.
We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform with a new effective date. Continued use of the Platform after changes constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at: Hawa, d/b/a Hawa360 info@hawa360.com hawa360.com